You must let us know about any changes to your travel plans or your medical condition before you travel. This includes any changes to your medication (dosage or type) or any changes to treatment. Our goal is to always ensure you are covered so it is always best to call, let us know what has changes and we will let you know your options.

Call the claims department BEFORE seeking treatment. Keep your “ID Wallet Card” handy while you travel. If you have a medical emergency, call the Insurer’s Claims Assistance phone number shown on the card or in your policy wording before seeking treatment. Claims Assistance Departments are open 24-hours per day. In the event your medical emergency does not allow you to call in advance, someone must call on your behalf as soon as possible. It is important to call within 24-hours as the insurance company has the right to reduce coverage since they have preferred arrangements with certain hospitals and medical facilities.

You may be eligible for a partial refund. Most Insurers will require proof of your return to Ontario. Call us on the day you are back and leave a voice message if the office is closed. The Insurer will require proof of your early return. We suggest you make a purchase on the same credit card you used to purchase your insurance. Some insurers may require this receipt as proof you are back in Ontario. If a receipt is requested, we recommend you take a picture with your cell phone and email it to info@getawayinsured.ca.

If you need to extend your trip, please call us when you know you are staying longer and prior to your coverage expiry date. If our office is close, please call the Insurer's Claims Assistance number shown on your travel insurance wallet card or on the policy wording and let them know you need an extension. If you already submitted a claim, extensions are at the discretion of the insurer.

Keep or submit your Confirmation or Policy Certificate that shows your name, premium paid, travel dates, etc. and you can claim it on your tax return as a medical expense. A special tax receipt is not required.

Over the past 30 years, we built our business one client at a time and we very much appreciate your referrals to your fellow travelling friends.